Create Medipen Account and Register New Medipen

To set up your new Medipen, you’ll need to first download and install the Medipen app, then create your Medipen account, add your clinic details and lastly register your Medipen.

Firstly ensure you have downloaded the Medipen app to your mobile device by following these instructions.

Then follow the specific steps listed below for your device.

Account Creation

Open the Medipen app.
On the opening screen, tap Create new account.
On the Create Account screen, enter in your first name, last name, account email address, account password, confirm your account password, and tap to confirm the privacy policy. Then tap Next.
Enter in the clinic country, clinic name, clinic telephone number and clinic website address. Then tap Next.
Upon Clicking Submit, you will receive an email to verify your email address.
Once you have verified your email address, you will be able to login to the Medipen App.

Clinic Registration

NOTE: You must create a clinic before you are able to register your Medipen to the app

Once an account has been created and the email has been verified, you will be able to log in and create a clinic.

Open the Medipen app.
On the opening screen, tap Log in to existing account
This will open the Products screen which should be empty (no pens registered)
Select the Clinic tab at the bottom of the screen
This will open the Clinics screen which should be empty (no Clinics created)
To create a clinic, select the Create button in the top right hand corner
On the Register Clinic screen, enter in your Clinic Country, Clinic name, Clinic Telephone number and the Clinic website url. Then tap Next.

NOTE: While filling in the Country field, as you begin typing, options will be suggested - Please select one of those option
Enter in the address of your clinic and select the appropriate address result.

If you need to overwrite the address, tap Edit, then manually enter in the clinic address. Then tap Save changes. Then tap Next.
Review your Clinic details (tap Edit to make changes). When satisfied that all information is correct, ensure that The terms of use agreement has been accepted and select Submit.
This will open the clinic list showing the clinic that has just been created.

Medipen Registration

Ensure the Medipen is powered off.
Ensure Bluetooth is enabled on your smart device.
Ensure that Bluetooth is enabled for the Medipen app (Settings – Privacy – Bluetooth – Medipen)
After creating your clinic, tap the Product tab to navigate to the Product page.
On the Products page tap + Register button in the top right hand corner to begin registering your device.
Select the clinic from your list of clinics that you want to register your Medipen to
A screen will be presented checking that bluetooth is enabled.

If bluetooth is enabled - the screen will display the following:
If bluetooth is not enabled, you will get a screen telling you to turn bluetooth on in order to connect your Medipen:

If bluetooth is enabled successfully, after a few seconds the screen will automatically transition to a screen which will begin scanning for pens
Turn the pen on and ensure it is in bluetooth pairing mode. The pen should look as follows:

If the Pen is not in pairing mode when it is turned on for the first time, you will need to place the pen in "Forced Pairing" mode
Place Pen into pairing mode by pressing and holding both the Increase Depth (+) and Increase Speed (+) buttons for 5 seconds

When the Pen is in Sync Mode, The app will display the Medipen that is ready to be registered.
Tap Connect device.
The device will go through a synchronisation step and then a confirmation when synching is complete:
The Medipen has now been registered to your clinic and is ready to use. A pen in ready to use state will look like this: