In certain cases, it may be required for you to conduct a forced sync of your device.
If you have been requested to 'Force Sync' your Medipen to your phone/tablet running the Medipen app by the Support Team, please follow these steps.
- Ensure Bluetooth is switched ON for your iOS device
- Please ensure Bluetooth is enabled for the Medipen app
- Open the Medipen app
- Login using your correct email and password credentials, this should open the app on the products page which lists all the pens registered to that account.
- Select the Medipen you wish to update. This should open a screen showing the Pen's details with a button to Connect and Sync.
- Place Pen into pairing mode by pressing and holding both the Increase Depth (+) and Increase Speed (+) buttons for 5 seconds
- When the Pen is in Force Sync Mode, Select the Connect and Sync button
- Wait for the Medipen app to tell you that synchronisation is complete and for the pen to be in the ready state.